Shipping policy

All orders are thoughtfully processed and packaged within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, a tracking notification will be sent to your email.

Local Delivery：
We partner with SF Express to ensure reliable and prompt delivery across Hong Kong.

• Standard Shipping Fee：
  For all standard orders, shipping fee will be paid on delivery
  
  
• Express Shipping Fee：
  For all express orders, shipping fee will be HK$88
  
  
• Free Shipping Offer：
  Enjoy Free Shipping on orders over HK$ 580.
  
  
• Estimated Delivery Time：1–3 business days after dispatch.

Delivery Options & Self-Pick Up：
You can choose to have your package delivered to

 

Residential or Commercial addresses across Hong Kong.

• Our partner spaces for self-pick up  |  map

Please remember to specify your mobile phone number at checkout if you choose self-pickup.

Worldwide Shipping Coming Soon
We currently ship within Hong Kong. To be the first to know when we open international shipping, join our newsletter or follow us on Instagram.

Damaged or Missing Packages：
Each SURU product is carefully inspected before shipment.
In the rare event that your package arrives damaged, please contact us within 48 hours at support@suruhk.com with your order number and photos of the damaged items. We will resolve this for you as soon as possible.