Shipping Policy

  • Delivery Options | Self-Pick Up：

    We offer delivery services to both residential and commercial addresses across Hong Kong.
    If you prefer to collect your items in person, you are welcome to visit our partner spaces for self-pick up.
    📍 explore our partners' spaces

  • Can I track my order once it has been shipped?

    Yes. Once your order has been dispatched, you will automatically receive an email containing a tracking number.
    For more details on fulfillment, please see our Shipping Policy

  • Shipping costs | Delivery Times?

    Standard HK local delivery takes approximately 3–5 business days,
    with complimentary shipping on orders over HKD 580.
    Worldwide Shipping Coming Soon
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Shipping Policy

Returns & Exchange Policy

  • Can I return or exchange my skincare or body care products?

    To ensure the highest standards of hygiene and safety for all our customers, all opened or used skincare and body care products are strictly non-refundable and non-exchangeable.

  • What is the return policy for Home & Living goods?

    Unopened and unused home items in their original, undamaged packaging are eligible for Exchange Only (no cash refunds).

    • Timeframe: Exchange requests must be submitted within 7 days of receiving your order.
    • Shipping Fees: Customers are responsible for any return shipping costs incurred for exchanges.

  • What if my item arrives damaged, or has natural variations in appearance?

    For damaged items, please notify us within 48 hours with photos for a prompt replacement.
    Please note that slight variations in texture or color are natural characteristics of our handcrafted pieces.
    For full terms and guidelines, please review our Return & Exchange Policy.
Returns & Exchange Policy