Refund policy

Thank you for choosing SURU. To ensure the highest standards of hygiene and quality for all our customers, please review our policy below:

Skincare & Personal Care Products

• For hygiene and safety reasons, all opened or used skincare and body care products are strictly non-refundable and non-exchangeable.

Home & Living Goods

• Unopened and unused home items in their original, undamaged packaging are eligible for Exchange Only (no cash refunds).

• Exchange requests must be submitted within 7 days of receiving your order.

• Customers are responsible for all return shipping fees incurred for exchanges.

Damaged or Defective Items

• We inspect and package every order with care. If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@suruhk.com with your order number and photos/videos of the damaged item. We will arrange a replacement for you promptly.

General Refund Terms

• Except in cases of transit damage or product defects, all sales are final and non-refundable once shipped (including personal preference or change of mind).

Handcrafted Nature Notice

• All SURU products, across both personal care and home items, are thoughtfully crafted by hand.

• Due to the nature of local craftsmanship and natural ingredients, slight variations in color, texture, surface markings, or minor line irregularities are natural characteristics of each piece. These unique details are celebrated as part of the handcrafted process and are not considered defects or flaws, nor do they affect product performance or safety.